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(B) "Five Critical Questions in Process Improvement"
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Monday, 29 April 2002
1:00-4:30
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250 A-C
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Dr. Richard Waina (Multi-Dimensional Maturity)
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The following are the five questions which have proven useful in thinking about and structuring process improvement programs: Motive - Why change? What are the critical business issues driving process improvement? Model - Which model best maps to the organization practices under consideration? Method - How you can quickly and effectively identify improvement opportunities? Managing Change - What factors most impact the effectiveness of introduced changes? Measures - What are some key issues in measuring the effects of process changes? This tutorial will help organizations answer these questions.
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