Cultural Change Lessons Learned in Moving to a Self Service Business Model

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Getting military personnel ready to deploy in support of operations around the globe falls to the Unit Deployment Manager (UDM) and the personnel themselves. Headquarters Air Force Materiel Command (HQ AFMC) reengineered the current process, a mixture of client-server, multiple database and paper-based processes to a fully Web-based self-service process. After completion of a thorough business case, a prototype was built and presented all the way up to the Commander of AFMC, General Lyles. The need for this application is so critical that the Vice Commander, Lt. General Coolidge is personally championing this effort. The Web-based process would include identification of requirements, scheduling and verification of training, verification of requirement completion, and reporting on status based on requirements completion status all through self service that gives individuals the capability and responsibility for getting themselves ready for deployment... a key success factor! This provides a dramatic enhancement to the LOGMOD UDM module that exists today, all based on configuring Commercial-Off-the-Shelf (COTS) in a 100 day development cycle. This presentation will provide a brief overview of the business case, an explanation of the development followed by a demonstration of how the system will perform.
 
Thursday - May 01, 2003
3:00 - 3:40 		Track 3
Ballroom C
 
Speakers:
COL William R. Saunders
Maj Jeffery Stephan
 
Presentation:
Cultural Change Lessons Learned in Moving to a Self Service Business Model

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